Coronavirus COVID-19 – US Patient Education


BioSerenity has a responsibility to our patients and healthcare providers to act swiftly and efficiently to provide the necessary diagnostic and health monitoring services
for the general population and health facilities overcoming this pandemic.

BioSerenity remains open during the pandemic

BioSerenity has a responsibility to our patients and healthcare providers to act swiftly and efficiently to provide the necessary diagnostic and health monitoring services for the general population and health facilities overcoming this pandemic. We therefore remain open and will be conducting our usual clinic services and are operating under normal business hours.  We are continuing to care for our patients and offer support to our healthcare providers. 

Although it is difficult to eliminate the risk of transmission 100%, the nature of our one to one individualized service helps reduce the risk of infection propagation resulting from the need to obtain certain diagnostic services.

If you have a scheduled appointment with us, please plan to keep this appointment unless you are experiencing symptoms such as fever, cough, congestion, sore throat, runny nose or shortness of breath. In this case, please call our scheduling line as provided below:  

  • For Sleep Lab Studies and Polysomnography 800-753-3763
  • For Home Sleep Studies- using the AccuSom®device 877-753-3776
  • For Ambulatory EEG studies- DigiTrace 800-753-3763


FAQ related to BioSerenity’s medical care continuity

Below are frequently asked questions related to COVID-19 as it relates to patients and the community. The FAQs below are subject to change pending guidance from the CDC, WHO, national or local health agencies and authorities.

Can I bring children and family members/caregivers to my appointment(s)?
Please avoid bringing children under 12 to your appointment. We also ask that you bring only one additional person to your appointment(s).

What should I do if I have cold or flu symptoms?
If you must see your team and have active symptoms, such as fever, cough, or shortness of breath, or other respiratory symptoms including congestion or runny nose, please call scheduling line provided above before your appointment.  Our staff will provide guidance about whether you should come to the clinic or wait until your symptoms are gone.

Are patients screened for respiratory symptoms?
Yes, all patients are being screened for symptoms of respiratory illness at the entrance to the facility.

Should I wear a mask in the clinic?
You should wear a mask only if directed to do so by staff. When you enter the facility through the front door or garage, you will be screened for respiratory symptoms. If staff determine you have symptoms, they will give you a mask and tell you how to wear it properly. If worn correctly, masks can help decrease the spread of respiratory viruses and bacteria.

If my family members/caregivers and I do not have a fever or respiratory symptoms, should we wear a mask in public?
No, if you don’t have symptoms, there is no need to wear a mask, according to the Centers for Disease Control and Prevention. Masks are intended to prevent patients who are showing symptoms from spreading disease to others.

Should I be worried about getting infected with COVID-19 at BioSerenity (SleepMed and DigiTrace) Centers?
We have extensive and thorough infection control procedures and do everything we can to ensure the health and safety of our community. We have protocols and systems in place to keep all patients, visitors and healthcare workers safe. All healthcare employees in contact with patients will wear Personal Protective Equipment (mask, gloves, goggles) to avoid any potential transmission of infection.

Is additional patient education available?
As the situation regarding COVID-19 continues to evolve, we will provide specific patient education materials and web-links to important sources of factual information.

Is there anything I can do to keep myself, my family, and friends safe?
The most important steps to take are the same as for every cold and flu season:

  • Stay home when you are sick.
  • Practice good hand hygiene and cough and sneeze etiquette.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.
  • Try to get a few extra months’ worth of your prescription medications, if possible.
  • Stay informed – check the CDC site regularly for new updates.


Useful official links on COVID-19

To better understand the new COVID-19 virus, please follow this link:

To better understand the situation in the US, please follow this link:

To better understand the global situation, please follow this link:
(daily update are available)

To better understand how to prevent coronavirus disease 2019 (COVID-19), please follow this link:

Download/Access the CDC “Stop the spread of germs” fact sheet at the following link


One of the leading global providers of remote diagnostic solutions


BioSerenity, through its telemedicine subsidiaries, is currently deploying technologists and physicians to perform and interpret electrophysiological evaluations, and to remotely monitor patients.